Refund & Cancellation Policy

Effective Date: 23/03/2025
Last Updated: 23/03/2025

Welcome to Yes City. This Refund & Cancellation Policy outlines the terms for refunds and cancellations related to any products, services, or bookings made through Yes City ("Website"). By using our Website, you agree to this Policy.

1. General Refund & Cancellation Policy

Refunds and cancellations depend on the type of service or product purchased. Yes City reserves the right to approve or deny refund requests based on the conditions outlined below.

2. Eligibility for Refunds

  • If the service/product purchased is not delivered as promised due to a fault on our side.
  • If there is a technical error or double charge for a single transaction.
  • If a cancellation request is made within the allowed cancellation period for eligible services.
  • If the refund request is made within 5 days from the date of purchase.

Non-Refundable Cases:

  • If a user changes their mind after purchasing a product/service.
  • If the service/product has already been used, accessed, or partially availed.
  • If the refund request is made outside the allowed time frame.
  • If the issue arises due to incorrect information provided by the user.
  • If the purchase is related to digital content, promotional offers, or discounted services (unless stated otherwise).

3. Cancellation Policy

Users can cancel their bookings, orders, or services by contacting Yes City Customer Support within the specified cancellation period.

Some services may have a non-cancellable policy due to their nature (e.g., digital downloads, personalized services, or promotional offers).

If the cancellation is made within the eligible period, a refund (if applicable) will be processed.

4. Refund Processing

  • Approved refunds will be processed within 5 business days from the date of approval.
  • Refunds will be issued using the original payment method used for the transaction.
  • Yes City is not responsible for any bank delays in processing refunds.
  • Users will receive a confirmation email once the refund has been processed.

5. Modifications to This Policy

Yes City reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the Website. Continued use of Yes City means acceptance of any updates.

6. Contact Information

For any refund or cancellation requests, please contact us: